Exam Content Outline

The exam content is organized in domain areas based on the knowledge, skills, and abilities identified through a jobs analysis survey completed in 2018.  The following provides information on the weighting of each domain and sub-domain area and the potential type and number of questions that form each exam.

Domain I: Foundations of Transportation Demand Management

(23% of exam)

  • Applying fundamental concepts
    • Transportation planning (e.g., parking requirements, integration of land use, access requirements)
    • Transportation engineering (e.g., signalization, level of service, road design, complete streets)
    • Behavior change
    • Marketing and sales
    • Current transportation issues, trends, demographic, and planning processes
    • Traffic management and operations (e.g., live public transport information, ride matching, connected vehicles, ITS, wayfinding)
    • Travel options (e.g., vanpooling, public transit, biking, walking)
    • Economic development
    • Sustainability (e.g., social, financial, and ecological)
    • Delivery mechanisms (e.g., non-profits, in-house, universities, employers, private/public partnerships, Transportation Management Associations)
  • Recognize impact of Federal Transportation Policy
    • Relevant legislation (e.g., Clean Air Act, NEPA, transportation authorization, ADA)
    • Tax benefits of TDM programming (e.g., pre-tax elections)
    • Role of federal government (e.g., USDOT, EPA, Congress)

Domain II: Program Planning and Development

(26% of exam)

  • Select relevant data sources for needs/gap analysis
    • Observational data collection (e.g., manual counts, journey mapping, consumer feedback)
    • End user surveys (e.g., employer, student, residential, commuter, patron)
    • Data capture metrics (e.g., passenger counters, bus stop monitoring, traffic studies, parking surveys)
    • Engineering/planning studies
    • Geographic Information Systems (GIS)
    • Demographic data (e.g., census, municipal/county/state population data)
    • Benchmarking and evidence-based case studies
  • Interpret data collected for needs analysis/gap analysis
  • Perform cost/benefit analysis (e.g., ROI, triple bottom line)
  • Create programming proposals/plans (e.g., scope, target market, deliverables, goals)
  • Select sources for program funding/resources (e.g., grant funding, revenue streams)
  • Participate in Requests for Proposals (RFPs)
    • Proposal submission and award process
    • Service contracting

Domain III: Program Management

(26% of exam)

  • Manage Finances
    • Budgeting
    • Fee setting
    • Accounting
    • Reporting
  • Manage Relationships
    • Stakeholders
    • Customers and potential customers
    • Vendors
  • Maintain program records (e.g., database, CRM, meeting minutes, program participation)
  • Implement communication and outreach including:
    • Printed program materials
    • Publications (e.g., reports, press releases, articles)
    • Digital communications (e.g., interactive, social media, blog posts, e-blasts, website, mobile applications)
    • Personal outreach (e.g., transportation fairs, presence at community events, site visits)
    • Presentations to municipal departments, outside agencies, and other joint-venture stakeholders

Domain IV: Program Performance Monitoring

(25% of exam)

  • Assess program using multi-source performance metrics
    • Mode split
    • Air quality
    • Parking
    • Ridership
    • Employer benefits
    • Customer satisfaction
  • Create and present program performance reporting to stakeholders and customers
  • Develop compliance reporting
  • Perform ongoing quality control/quality assurance
  • Recommend program changes based on assessments

210 North Main Street, #3 | Sharon, MA 02067 | 202.792.5801 | info@actweb.org
2020 Association for Commuter Transportation. All Rights Reserved. Legal
hdr_logo_actweb.png