Cancellation Policy

Program/Event Cancellation

• ACT reserves the right to cancel the event due to low enrollment or other circumstances which would make the event non-viable.
• If ACT cancels the event, registrants will be offered a full refund. 
• If the event is rescheduled, ACT will offer registrants the option of receiving a full refund or transferring their registration to the new date.
• If the event goes virtual, you will be notified by email to allow you to transfer your registration over to the virtual event or cancel your registration fully.

Substitution Requests

• If you are unable to attend the event, you are welcome to substitute your registration with another member of your organization at no additional cost. You may choose to substitute your registration with someone outside your organization (of equal registration type) for a $50 fee.
• All requests for substitutions must be received via email at least 3 business days before the event and include the name, job title and email address for the replacement attendee.
• Changes will become effective on the date of the written confirmation.

Registrant Cancellation Guidelines

• All cancellation/refund requests received by 5 p.m. EST on Thursday, February 15 will be fully refunded. All requests must be made in writing and submitted to cmurphy@actweb.org for approval.
• Any cancellation made after Thursday, February 15 will receive a 50% refund. 
• Any cancellation made after Friday, March 15 will not be refunded.
• No-shows are non-refundable.
• The registrant is responsible for canceling any hotel or other travel related reservations.
• Refunds will be credited back to the original payment method.  Refunds may not be issued until after the event date.

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