Conference FAQs


Below are some frequently asked questions (FAQs) we have received in the past. If you can’t find the answer to your question, reach out to Elizabeth Denton for assistance. 

First-time Attendee? We’ve got you covered! Check out our First Timer Tips page for some more tips for getting the most out of your first ACT conference.

Program/Event Cancellation

  • ACT reserves the right to cancel the International Conference due to low enrollment or other circumstances which would make the event non-viable.
  • If ACT cancels the event, registrants will be offered a full refund.
  • If the event is rescheduled, ACT will offer registrants the option of receiving a full refund or transferring their registration to the new date.
  • If the event goes virtual, you will be notified by email to allow you to transfer your registration over to the virtual event or cancel your registration fully.

Substitution Requests

  • If you are unable to attend the International Conference, you are welcome to substitute your registration with another member of your organization at no additional cost. You may choose to substitute your registration with someone outside your organization (of equal registration type) for a $50 fee.
  • All requests for substitutions must be received via email at least 3 business days before the event and include the name, job title and email address for the replacement attendee.
  • Changes will become effective on the date of the written confirmation.

Registrant Cancellation Guidelines

  • All cancellation/refund request received before Friday, May 12th, 2023 will be fully refunded. All requests must be made in writing and submitted to for approval.
  • Any cancellation made after May 12, 2023 will receive a 50% refund.  All requests must be made in writing and submitted to for approval.
  • Any cancellation made after July 23, 2023 will not be refunded.
  • No-shows are non-refundable.
  • The registrant is responsible for cancelling any hotel or other travel related reservations.
  • Refunds will be credited back to the original payment method.  Refunds may not be issued until after the event date.

Recommended attire is business casual.

Breakfast and lunch on Monday and Tuesday; breakfast on Wednesday.

All speakers will receive a registration discount code from ACT Staff. If you are only planning to attend your session and not any other parts of the conference, please contact ACT Staff directly.

Yes, we encourage non-members to attend chapter or council meetings they are interested in. Chapters are based on geography and you are welcome to attend the meeting of the chapter that represents your work location.  It’s a great way to get a preview of some of our member benefits.

ACT will provide laptops, projectors, screens, remotes and a podium with a microphone in each breakout session room. All our speakers need to do is bring their presentation on a flash drive and save them to the desktop folder prior to or immediately after the session

No, tours and workshops are additional activities that you can add onto your order. Stay tuned for more details on this year's tours and workshops.  To add on a tour or workshop, you can login to your profile and edit your registration.

Yes, you can purchase guest tickets for the Opening Reception and/or Awards Ceremony. You may add on guest tickets via your registration. If you are planning to bring a guest to other conference activities, they will need to purchase a full or single-day ticket to attend.

Visit the link below to download Whova. Make sure to log in with the e-mail address you used to register for the conference. 
Get our official event app,
For Blackberry or Windows Phone, Click here
For feature details, visit Whova