Program Manager, MetroBike
WHO WE'RE LOOKING FOR
The Program Manager, MetroBike is responsible for the overall success of CapMetro’s wide range of bicycle programming efforts and reports to the Manager of Cross-Agency Transit & Mobility Programs. The primary assignment for this position is to manage CapMetro’s bikeshare program. This position is responsible for owning the end-to-end planning, agency policymaking, oversight, deployment, expansion, promotion, execution, operation, maintenance and coordination of CapMetro’s Bikeshare program. This position provides oversight and reporting on the Bikeshare program. This position is also responsible for cultivating, growing, and managing internal and external partnerships and relationships to support customer satisfaction with bicycle accommodation for transit services. This may include but is not limited to the provision of safe and secure bicycle parking and storage at CapMetro owned properties, transit stops, or stations and on CapMetro revenue and non-revenue vehicles. The Program Manager will be CapMetro’s primary contact for the CapMetro’s Bikeshare Operations and Planning Committee as defined in the Interlocal Cooperation Agreement between CapMetro and the City of Austin.
WHAT YOU BRING
- Bachelor’s degree in Engineering, Planning, Communications, or related field. Additional relevant experience may be substituted on a year-for-year basis for up to four years.
- Eight (8) years of progressively responsible experience in transit, mobility, bikeshare, municipal government, project management or other related field including two (2) years of experience managing employees or projects.
- At least two (2) years of working with interlocal agreements or managing contracts and asset management experience, preferred.
Knowledge, Skills and Abilities
- Ability to coordinate multiple projects at one time and coordinate with a wide range of stakeholders through excellent oral, written, and interpersonal communication skills.
- Ability to motivate others by curating a climate in which employees and partners are driven to succeed.
- Excellent writing, communication, presentation and public speaking skills.
- A high degree of discretion in judgment and ability to negotiate challenging situations that result in consensus while also delivering optimal solutions which result in the most benefit to CapMetro.
- Effective planning and strategic management skills.
- Ability to work flexible hours, evenings, and weekends when necessary.
- Ability to establish and maintain effective working relations with a diverse population
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.
Incumbent must be able to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use and horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.
Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.
WORK AUTHORIZATION
Visa sponsorship is not available for this position. All applicants must be currently authorized to work in the United States.
Mobility Status:
As a Hybrid position, onsite presence is guided by team collaboration needs, customer and front-line team member interactions, and role responsibilities. People leaders will set expectations for onsite presence; however, incumbents are generally encouraged to work 8 to 12 days in office per month. Mobility status is subject to change at any time based on business needs or organizational decisions.