TDM Program Coordinator
About the Company
Galloway & Company, Inc. is a people-first company where collaboration, innovation, and career growth are at the heart of everything we do. You will grow personally and professionally with a supportive culture, flexible work environment, and strong focus on leadership development. You'll also work on diverse, impactful projects alongside multidisciplinary professionals who are passionate about making a difference. At Galloway, you're not just building communities — you're building a fulfilling career.
About the Role in Transportation Demand & Mobility Management
The TDM Program Coordinator is an essential member of the TDM + Mobility Management team, supporting the development and execution of client-facing outreach, communications, and event-based initiatives. The primary function of this role is to create compelling content across email, social media, web, and print channels while planning and hosting on-site events that promote alternative transportation options and drive behavior change. This role works closely with project managers, clients, vendors, and cross-functional team members to coordinate campaigns, manage digital platforms, support data tracking and reporting, and ensure high-quality client service. As a key contributor, the Coordinator helps strengthen commuter engagement, enhance client satisfaction, and support strategic, integrated transportation programs that advance sustainable mobility goals.
Responsibilities
- Develop content for email, flyers, websites, social media, and other channels
- Plan events at client sites, including vendor coordination, giveaway and incentive purchases, audience engagement activations or activities, material preparation, and event promotion
- Host events at client sites, including set-up, audience engagement, and outreach, and breakdown
- Support promotions and campaigns, including planning, content development, team and vendor coordination, incentives, and reporting
- Manage project email inboxes and social media accounts, responding to inquiries or engaging with clients/customers as appropriate
- Participate in individual and team brainstorm sessions to develop and refine content ideas and strategy
- Research site-specific transportation options and amenities, as well as local and regional transit and transportation news, updates, events, and promotions
- Input data into proprietary database, including client or customer information, event or incentive data, client compliance and activity data, and survey or trip count data
- Support client research, including background research, audience research, and review or interpretation of survey results
- Support improvements to project-related channels (e.g., websites or social media pages), initiatives, and team processes
- Attend client meetings as appropriate under direction from the project manager
- Assist Data and Research Analyst and/or traffic engineering staff with trip counts and related coordination as appropriate
- Prepare, export, and format reports for consumption by the project manager, client, and local Department of Transportation or other stakeholder
- Correspond with clients in-person, virtually, and over email
- Support team organization, including file, material, incentive, and giveaway organization and inventory
- Travel to client sites to deliver materials or incentives, attend events, meet with clients, or conduct site research
- Deliver project needs on time and prioritize tasks effectively
You will love our unique Full Spectrum Approach™ that holistically champions the needs of our people, clients, and company to create a better experience for all. As a multidisciplinary company, with 11 in-house disciplines, this approach helps facilitate a deeper understanding of the design process, further enriching your professional growth and development.
Qualifications
- Bachelor's degree in Communications, Marketing, Public Relations, Business, or a related field (Urban Planning degrees welcome, but this role is not a planning or design position)
- Previous experience working in an office environment
- Demonstrated high touch customer service experience
- Experience inputting information into a database, preferably CRM software
- Experience with and interest in developing content for social media, email, print, or other channels
- Interest and/or experience in planning and executing small- and large-scale events
- Interest in marketing-driven behavior change, community engagement, campaign strategy, and customer communications within the transportation and mobility space.
- Interest in the commercial real estate industry and/or the interaction between transportation and land use
- Ability to work and thrive in a fast-paced environment, managing multiple projects with competing deadlines
- Effective communicator, able to communicate appropriately in-person, virtually, and in writing internally and externally with customers, clients, and with team members at all levels of the organization
- Desire and ability to learn through hands-on experience
- Collaborative and adaptive – works well with cross-functional teams and embraces feedback, ambiguity, and evolving or iterative solutions
- Client-centered – focused on understanding client or stakeholder goals, challenges, and priorities to deliver the right solutions
- Proactive and resourceful – anticipates needs or challenges in advance with options for potential solutions and able to take initiative
- Analytical thinker – able to break down problems into manageable parts and use data to guide insights and action
Advanced Skills
- Previous outreach or events experience, including interacting and engaging with the public
- Previous experience with transportation demand management and human travel behavior
- Previous experience creating reports and forms, designing and disseminating emails, and entering data in Salesforce and/or Pardot
- Previous experience in a fast-paced office environment, such as a consulting firm or marketing agency
Strong knowledge of local and regional transportation options within Northern Virginia and the greater Washington, DC region - Experience engaging the public through events, campaigns, or digital communications is more important than technical transportation expertise
The estimated starting base salary for this role is $75,000-$85,000.
Beyond Base Salary:
We’ve cultivated a culture rooted in collaboration, growth, and innovation. Here’s what you can expect:
- 100% employer-paid benefits, setting a high standard in the industry
- Opportunities for biannual performance bonuses and profit sharing
- A workplace culture that emphasizes internal promotion, mentorship, and career advancement
- Nationally recognized as a great place to work—thanks to our outstanding teams and commitment to quality
All applicants must be legally authorized to work in the United States. Galloway does not sponsor H1-B or other work visa petitions. Pre-employment and ongoing drug screening is required.
Galloway & Company Inc. is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds, including protected veterans and individuals with disabilities.
TDM-CPs are encouraged to apply.